Privacy Policy
Last updated: February 4, 2026
Introduction
TopK Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
Information you provide directly when placing an order or contacting us:
- •Name and contact information (email address, phone number)
- •Company name and business information
- •Payment information (processed securely through Stripe)
- •Project requirements and creative briefs
Usage Information
Information automatically collected when you visit our website:
- •IP address and browser type
- •Pages visited and time spent on pages
- •Referring website and exit pages
- •Device information and operating system
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery:
To process orders, deliver digital content, and provide customer support
Communication:
To send order confirmations, delivery notifications, and respond to inquiries
Payment Processing:
To process transactions securely through our payment providers
Service Improvement:
To analyze usage patterns and improve our website and services
Legal Compliance:
To comply with applicable laws and regulations
Marketing:
To send promotional communications (only with your consent, and you can opt out anytime)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers:
With trusted third-party service providers (payment processors, cloud storage, analytics) who assist in operating our business
Legal Requirements:
When required by law, court order, or government regulation
Business Transfers:
In connection with a merger, acquisition, or sale of assets (you will be notified)
Protection of Rights:
To protect our rights, property, safety, or that of our users
Data Security
Security Measures
We implement industry-standard security measures to protect your personal information:
- •SSL/TLS encryption for data transmission
- •Secure payment processing through PCI-compliant providers
- •Regular security audits and updates
- •Restricted access to personal information (only authorized personnel)
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- •Order and project information: Retained for 5 years for business records and legal compliance
- •Marketing communications: Retained until you opt out or request deletion
- •Website analytics: Aggregated data retained indefinitely for business analysis
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access:
Request a copy of the personal information we hold about you
Correction:
Request correction of inaccurate or incomplete information
Deletion:
Request deletion of your personal information (subject to legal obligations)
Restriction:
Request restriction of processing your personal information
Portability:
Request transfer of your data to another service provider
Objection:
Object to processing of your personal information for marketing purposes
To exercise any of these rights, please contact us at [email protected]
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.
Types of cookies we use:
Essential cookies:
Required for website functionality
Analytics cookies:
Help us understand how visitors use our website
Preference cookies:
Remember your settings and preferences
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]